Online Store Policy


We want all of our customers to leave our store & our site feeling better than when they entered. If your experience was anything less than that, please contact us and we will do our best to resolve it.

We accept Visa, & Mastercard for all orders

Our hours of operation are 10 am – 6 pm MST Tuesday through Saturday, 11 am – 5 pm Sunday. Someone is available to take your call during these times. Our phone number is 303.388.2544. You are also welcome to email us with general concerns, questions or feedback at and someone will get back to you as soon as we are able, generally the same business day unless your email reaches us near closing time.

If you have questions or problems with an order you are trying to, or have placed on our website, please email us at

Returns/exchanges policy:

At Herbs & Arts we go to great length to create and choose the best products. We have been blessed with 20 years of success in our store due to our attention to quality & authenticity. We will be happy to accept returns of our products for any reason for a full refund. Please contact us by phone or email us at with “RETURN” in the subject line and we will get back to you asap.


There is a $8.50 flat rate shipping charge for all orders. There are no overnight or rush shipping options at this time. WE NO LONGER SHIP OR SELL TO RESIDENTS OF THE STATE OF NY

Out of stock items:

We work hard to keep all of our items in stock and update the website when something is temporarily unavailable. The nature of the herb market means that occasionally some items are unavailable due to seasonal or other problems. If you order something on our site that we run out of in the time between you place your order and when the order is filled you will be immediately notified by email and if you have already been charged a refund will be applied. If you wish to be notified when that item is back in stock please reply to the email that you received about the item and we will notify you when it is available again.

Because many of our ritual oils & incenses can only be made at specific astrological times, we do sometimes run out before more can be made. We apologize for this inconvenience, but hope you understand the process necessary for these oils to be made correctly.